Recruitment and Hiring Practices are the Second Biggest Threat to Business! The top two risks to sustained competitive advantage are directly linked. Ironically, you need to deal with the second in order to fix the first.
Call Centers: Conflicting Priorities make Service Delivery a Balancing Act. The call center industry faces a unique set of pressures that are often at odds with employee engagement and productivity. How do leaders in the industry position 'People' in their competitive strateg...
The Courage To Think Differently - And To Act! For a very long time, we have been measuring things in hiring and recruitment that have little or no relevance outside HR... and that completely miss the boat when it comes to predicting employee enga...
You Attract What You Tolerate Canadian workplace productivity is in the tank compared to other developed nations. Is it possible that adopting a different approach to hiring can result in productivity improvement? We believe so...